K&C - Personalized Knitted Backpack

My granddaughter is almost 2, so this will be perfect for a Christmas gift. I cannot wait to see her face when she sees this cute little backpack.

⭐ 1 star Extremely disappointing experience, particularly with how my complaint was handled. I purchased a bag based on the colour shown in the company’s website listing. The bag I received was noticeably different from the colour represented in the listing. When I raised this, instead of addressing the discrepancy, customer service responded by explaining how I should shop online — suggesting that I should look at star ratings, number of sales, customer comments, reviews and, in particular, customer-uploaded photos before purchasing. I am well aware that customers can look at reviews and customer photos when shopping online. In fact, I do this myself. But that completely misses the point of my complaint. Customer reviews and photos are supplementary information. They do not relieve a seller of the responsibility to ensure that its own product listing accurately represents the product being sold. If the company knows that customer photos show a substantially different colour from the colour displayed in its own listing, the appropriate response is to review and correct the listing — not to lecture the customer about how they should shop. To make matters worse, my complaint was specifically about the colour of the bag, yet the response referred to the colour of the yarn/letters and failed to properly address the issue I had actually raised. The tone of the response was incredibly tone-deaf and came across as an attempt to shift responsibility onto the customer rather than acknowledge the discrepancy. I have paid for a product based on the information provided by the seller. I expect that information to be accurate. Given the way this complaint has been handled, I have decided to pursue the matter through the relevant consumer protection channels available in Australia. Very disappointing product representation and, more importantly, a very disappointing approach to customer service.

I got it for my son's birthday. I was hesitant to buy because I was afraid of being scammed or receiving a low-quality product. However, I'm glad to say it was completely the opposite; they exist, and the product looks exactly like the photos on the website!