Hello Richard, This is not a complaint,it is more of an observation regarding my recent transaction with you. Having seen "You Tube" promoting your goods I decided to purchase from you. I decided on a Cort Luce acoustic, After waiting a while it was delivered,the guitar looked amazing, however after a couple of days I noticed a very annoying flat spot on the fifth fret of the G string, I contacted the shop and one of your staff suggested I get an allen key and give it a few turns anti clock wise, not aving an allen key it was decided to return the guitar. A couple of days later the guitar was returned with a short email saying there was no problem. Yet, it was evident that the flat spot was still there. To the rescue came Sophie, she suggested another guitar, the Eastman PCH 01.I also ordered a hard case to be sent with it, the Eastman arrived minus hard case, called the shop again, confusion seemed to seize your staff as to what happened to the case, surely it would have made sense to put them both together. Again Sophie was there to make some sense of what was happening,after acouple of weeks I decided to buy the hard case locally, I have to say that in spite of of all the confusion Sophie was the one who kept me informed, her cheerful disposition throughout ,and her hard work in dealing with difficult situations that were not in her department, are a credit to your store. would I use Richards Guitars again? --Yes, I hope my next purchase to be another but quite expensive Eastman . I realize that even the best run companies can get the odd thing wrong,I may be the one in a thousand cutomer who expierienced this. If you do read this Richard you may not realise what Sophie does above and beyond her job,if you do then I hope you tell her so.She is the front window to your company. Best Regards, Cliff Singleton.
