To Go 360° Lid

I just received the replacement lid. Thank you for sending it so quickly. That said, I have to be honest—my experience with this cup has been extremely disappointing. I genuinely can’t believe this design was finalized without considering the day-to-day user experience. The concept is fantastic, but the execution is incredibly frustrating. Even after watching the YouTube tutorials, taking this cup apart to clean it is a nightmare. Having to disassemble three separate pieces every time is unnecessarily complicated, and separating them often requires more force than it should. A travel mug should be simple and convenient, not something that feels like a puzzle. After struggling with it, I ended up purchasing a Yeti instead. It has only two parts, comes apart easily, and is far more practical for everyday use. I also wish I had read the reviews before purchasing. It seems many other customers have had similar concerns, which tells me this isn’t an isolated experience. One additional concern is safety. I had hot coffee in the cup while walking, and as I twisted the lid to take a sip, I heard the rubber seal “pop.” Hot coffee immediately spilled all over me. Thankfully, I wasn’t seriously burned, but that could easily happen to someone else. That design issue has the potential to cause an injury. I truly believe you have a great idea, but the product needs a significant redesign. I hope you’ll take customer feedback seriously and simplify the lid while addressing the safety concerns. I wanted to love this cup, but unfortunately, it has been one of the most frustrating travel mugs I’ve ever owned. Thank you for taking the time to read my feedback.

Absolutely love my cup. There was a learning curve with the seal on the lid but now that I’ve got it I’m very happy with the cup.

I'm still in the learning process to open it fully into the 3 sections,,but I will get it at some point.