Replacement Parts - 10' x 12' Duncan Hardtop Gazebo

One of the parts got bent by an object. Damaged it from the windstorm. Got a replacement within days. Took out a few screws to put the new one in and looks brand new. Customer service was very helpful and concerned about my situation and shipped the part to me quickly. Got it again like I said in a few days.

The whole experience with sun n shade has been great ! I called backyard creations and the lady said that they don't have parts ! I was disappointed ! There must be a way ! I received the call from hunter and he sent me the link and the new parts were on the way! I've put in cement bases based on the dimensions that hunter provied and it's now secured ! As far as the repair , the gazebo was on it side , D1, and D2 were bent, we removed them and stood the unit back up on all 4's and replaced the lentals ( with help steadying the unit) it steady back up and we put a person on each corner we placed it back on it spot! It came out level and all 4 columns are on the money!!! Thank you so much hunter and sun and shade!!

Nice